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July 5, 2008
 

Cylogy Glossary


Application Server
An application server is a software platform that delivers content to the Web. This means that an application server interprets site traffic and constructs pages based on a dynamic content repository. This content is typically personalized based on site visitor information, such as the content he/she has viewed up to that point, his/her past buying history, or preferences he/she has set during previous visits. These changes based on site visitor preferences and buying history fall under the classification of site Personalization. (See Personalization below)

ASP.NET
This is the latest incarnation of Microsoft's middleware for the Internet. ASP.NET is built upon the .NET Framework. The .NET Framework has two main components: the common language runtime (CLR) and the .NET Framework class library. The CLR is the foundation of the .NET Framework. You can think of it as an agent that manages code at execution time for both Windows and ASP.NET applications. The class library, the other main component of the .NET Framework, is an object-oriented collection of reusable components that you can use to develop applications for both Windows and the Web. ASP.NET is therefore the required environment that supports developers who use the .NET Framework to develop Web-based applications. The .NET framework is a free download, but the development tools can be pricey.

Collaborative Filtering (CF)
See Personalization.

Content Lifecycle
The various phases that content moves through, such as authoring, review, management, delivery, and archiving.

Content Management (CM or CMS)
The activity of acquiring, collecting, authoring/editing, tracking, accessing, and often delivering both structured and unstructured digital information - collectively "content". The content can include financial data, business records, customer service data, marketing information, images, video, or other types of digital information.

Document Management (DM or IDM)
DM is highly similarly and overlaps with Content Management. Document management applies specifically to the management of discreet documents and images throughout their lifecycle. Typical functionality includes acquisition, organization, versioning, access control, and archiving.

Dynamic Content
Dynamic content typically refers to web site content that has been presented to meet the needs of a specific request or the current context. An example is weather information. The contrast is static content such as a web site's privacy policy. This remains the same for all web site visitors and all contexts.

E-Business
The processes and tools that allow an organization to use Internet-based technologies and infrastructure, both internally and externally, to conduct day to day business process operations.

E-Commerce
Electronic Commerce is the process of buying and selling products or services, or the movement of funds via electronic means such as web browsers, telephones, mobile phones, PDAs, Etc.

Enterprise Content Management (ECM)
ECM is a broad term that means many different things to many different people. Typically EMC implies the acquisition and management of both structured and unstructured content that is dispersed across a number of different repositories, often described as "information silos". ECM technologies typically are capable of managing structured content, unstructured content, email, images, raw print data, and other digital assets. Increasingly ECM implies the ability to manage legal compliance with regards to privacy, content metadata, and records management.

J2EE (Java 2 Platform - Enterprise Edition)
J2EE is an open standard, pioneered by Sun Microsystems, for creating and delivering multi-tiered enterprise applications in the Java language. J2EE encompasses, and provides a framework for, many technologies such JDBC, CORBA, Java Beans, Enterprise Java Beans, JSP, Messaging, Web Services, and XML.

Information Architecture (IA)
The blueprint that describes how information is organized and structured. It has been described as indentifying and leveraging patterns in data that make would-be-complex sets of information, increasingly easier to understand.

Personalization
Personalization is the science of altering content according to the preferences of a customer, client, or colleague. Personalization allows web sites to greet site visitors with content specific to their interests, preferences, or buying habits.

Personalization comes in three major classes:

  1. Customization – The my.<Pick-a-site>.com mechanism of allowing the site visitor to manually filter content to their explicit requirements.

  2. Rules Based Personalization - where preset marketing rules are used to determine the content delivered. This includes demographic information as well as any other sort of pre-defined classification scheme. This is a common technique for presenting specific content types to site visitor segments.

  3. Statistical Personalization – This typically comes in two forms: Collaborative Filtering and Market Basket Analysis.

    1. Collaborative Filtering (CF) - this differs from Rules-based personalization in one specific but substantial way. Instead of placing site visitors into predefined classifications, the Personalization Server compares site visitors' behaviors to other site visitors’ behaviors in the database. This means that rather than segmenting individuals in buckets and delivering content based on the bucket, each individual receives information specific to their individual behaviors, thus giving a far more personal experience and increasing revenue through the promotion of only relevant items.

      LikeMinds employs patented technology that has proven itself more accurate than any other solution of it's kind. Cylogy's business and technical consultants have more experience with LikeMinds deployments than anyone else in the business.

    2. Market Basket Analysis (MBA) - Market Basket Analysis is a tool used in data mining to find non-obvious statistical relationships between items by looking at how often two or more items appear in the same context or were interacted with during the same browsing or shopping session.

      MBA has often been used by retail stores to look at the items that people purchase at the same visit and then rearrange their stocking methods so that items that are often purchased together are stocked nearer or farther away from each other. LikeMinds takes this technology to the Web enabling your sites aisles of products and content to be rearranged to your site visitor’s benefit based. LikeMinds encompasses technology to record site visitor transactions and discover from past site visitor behavior the relationships between items on the site. This takes all of the guess-work out of cross-selling and tuning the cross sell to a visitor’s anonymous profile.

Web Content Management (WCM or WCMS)
WCM is the management of both structure and unstructured content that is delivered over the Internet, typically via a web site. Web Content Management includes content creation, site management, workflow, access control, and delivery. Many Enterprise Content Management (ECM) systems include WCM capabilities. Many Web Content Management systems aspire to ECM capabilities, but typically lack the ability to integrate with multiple repositories, acquire data directly, and/or ensure any sort of legal compliance.

Websphere Software Platform
WebSphere is Internet infrastructure software-known as middleware-that enables companies to develop, deploy and integrate next-generation e-business applications, such as those for business-to-business e-commerce. WebSphere supports business applications from simple Web publishing through enterprise-scale transaction processing. WebSphere is represented by several products, listed below:

  1. WebSphere Application Server (WAS) - The WebSphere Application Server is world class J2EE compliant application server platform that supports dynamic content and Java web applications. It combines enterprise-level data and transactional services with business information to provide a robust web site infrastructure. WebSphere Application Server is the core framework on which the WebSphere product family rests.

  2. WebSphere Portal Server (WPS) - The Portal Server allows companies to build their own custom portal, which is a web site that puts the needs of employees, business partners and customers in one central location. Portal users can receive personalized Web pages providing access to information, people, and applications.

  3. WebSphere Commerce Suite (WCS) - WebSphere Commerce is an open e-commerce framework designed to help build e-commerce web sites in the WebSphere Application Server.

  4. WebSphere Recommendation Engine (WRE) - The WebSphere Recommendation Engine is essentially LikeMinds customized for WebSphere.
 
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